MEDIUMBusinessTier 1
The precaution dentistry needs to take amid the digital age
SourceBecker's Dental + DSO ReviewTier 1Hard News
By Ariana Portalatin
Originally at beckersdental.com
Summary & scoring by The Bell Brief (Dr. Jennifer Bell) using the Drill-Down Protocol (Drill-Down Score) — not the original publisher.
Why it matters for dental
Practices that lean too heavily on digital tools risk eroding patient trust and retention; owners and associates should audit how technology is used in consultations and chair-side communication.
Key points
- Benjamin Golik, DDS, co-founder of URBN Dental in Houston, raised the concern in an interview with Becker’s Dental Review.
- The warning centers on preserving human connection as practices adopt AI diagnostics, intraoral scanners, and tele-dentistry platforms.
- No specific regulatory or payer mandates are mentioned; the message is advisory for patient-experience strategy.
- DSOs and multi-provider offices may need to revisit training protocols to ensure technology supplements rather than replaces face-to-face rapport.
Who should care
OwnerAssociateDSO
Read the original on Becker's Dental + DSO Review
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